Privacy & GDPR overview
Privacy & GDPR at Emergent
This section explains, in plain language, how Emergent handles your data and where to find the authoritative detail. Wherever a specific rule matters, we point you to the exact document and section rather than paraphrasing it.
The short version
Your customer data is processed and stored in the United States, the EU and India (DPA Annex 1). Access is limited and governed by our Data Processing Agreement (DPA). We do not use your Customer Personal Data to train, retrain or fine-tune any AI or machine-learning model, and we contractually prohibit each AI sub-processor from doing so (DPA 12.1). Service Data, which the DPA defines separately from Customer Personal Data, may be used to train models that deliver the Services (DPA 11.1).
The documents that govern your data
Where to send privacy questions
Send privacy, GDPR or legal questions to privacy@emergent.sh. When you do, quote the relevant section and link the page you're asking about, that gets you an accurate answer fastest.
Note
For anything a regulator or your own compliance team will file (for example a written confirmation of deletion, an audit request, or a security questionnaire), always route to privacy@emergent.sh. General product help stays at support@emergent.sh.
Analytics on your published app
Apps published on Emergent include platform analytics by default: first-party usage cookies and an analytics script that help measure traffic and reliability. If you do not want the analytics script in your app, ask the agent to remove it, then re-publish.
