Deletion & retention

This page covers what happens to your data when you leave, and how to delete an account or a project.

When you stop being a customer

Within 45 days of expiry or termination Emergent deletes your data in a step by step process and each step is irreversible. After 45 days, all your data is removed from Emergent's end. So requests for return of data is not possible.

Note

Cancelling your subscription does not take your published apps offline - they keep running for as long as your account has credits to keep renewing them. Cancelling also does not delete your account or your data. Deleting your account is different: it deletes your data and shuts down your published apps - see the account deletion flow below.

Deleting an account vs a project

Delete a single project

Open the project → Settings → Danger Zone → Delete Project. This is permanent, not reversible and a project's data will be deleted within 45 days from Emergent's end.

Delete your whole account

Use the account deletion flow in Account Settings. This cancels your subscription and removes your published versions, and it is an irreversible action.

Data in backups

Data held in routine back-ups or archives may not be capable of immediate deletion. It is isolated, put beyond use and protected from any further processing until it is deleted in line with our documented back-up cycle (DPA Section 14.4).

Written confirmation of deletion

Emergent provides written confirmation of deletion on request (DPA Section 14.5).

Warning

A written confirmation is something you may file with a regulator, so it is prepared by our privacy team, not drafted ad hoc by support. Request it from privacy@emergent.sh and include your deadline.

Deletion & retention