AI & model training
We do not train AI on your personal data
Your data is not training data
Emergent does not use your Customer Personal Data to train, retrain, fine-tune or otherwise develop any AI or machine-learning model, and we contractually prohibit each sub-processor that provides AI models from doing so (DPA Section 12.1).
Your Customer Personal Data is processed solely to provide, maintain, secure and support the Services (DPA Section 12.2).
What the AI providers see
Emergent uses third-party language models to power the agents. The providers in use, and the countries in which they process data, are listed at app.emergent.sh/subprocessors. They receive the prompt data needed to build your app: your prompts and instructions, conversation history, any files you upload, the code and files generated for you, and your database schema where it is part of the build context. Where you use those features, they also receive voice audio submitted for transcription and content entered by an agent operating a hosted browser. All of it is processed under the same DPA protections, and they are prohibited from training on it.
Note
Service Data - operational data about how the Services are used, which the DPA defines separately from Customer Personal Data - may be used to train or tune models that deliver the Services (DPA 11.1), and this is not something you can opt out of (DPA 11.3). If you need this boundary set out for your own documentation, write to privacy@emergent.sh.
