Payment methods & regional billing
Overview
Emergent routes your credit purchase through the payment processor best suited to your country and currency. We support Stripe, Razorpay, PagBrasil, Paddle, and RevenueCat depending on where you are and how you pay.
All credits share a single combined balance. We do not store card details on our servers, all tokenization and secure storage happens at the processor.
Supported payment processors
PagBrasil
Brazil: Pix, boleto, local cards. BRL transactions.
Paddle
Merchant-of-record model; always processes in USD and handles sales tax automatically.
When you click Buy Credits, Emergent chooses the processor based on:
- Your IP geolocation and browser locale.
- Your region (USD, INR, BRL, KRW, EUR, GBP display currencies).
- Regulatory fit: some processors are better licensed for certain regions.
Note
You cannot manually pick a processor. If you need to change payment gateway, contact support at support@emergent.sh.
Warning
The Buy Credits page in your workspace shows the live, region-specific price including any applicable taxes or gateway surcharges. All purchases add to your single combined credit balance regardless of the currency used.
See Managing credit usage for usage mechanics.
How payment routing works
You click Buy Credits
The platform reads your IP, browser
Accept-LanguageProcessor is selected
Emergent routes you to the processor with the best local method support for your region. Gateway changes must go through support@emergent.sh.
You complete payment
You are redirected to the processor's hosted checkout (Stripe, Razorpay, etc.). Card details never touch our servers.
Credits land in your workspace
On successful webhook confirmation, credits appear in your single combined balance within seconds. If the webhook is delayed, credits may take up to 5 minutes.
Legal entity names on your statement
Depending on the processor and region, your bank or credit-card statement will show one of these:
| Processor / Region | Statement descriptor |
|---|---|
| Stripe (global) | |
| Razorpay (India) | |
| PagBrasil (Brazil) | |
| Paddle | |
| RevenueCat | |
Note
The India-region legal entity is AGIONE TECHNOLOGIES PRIVATE LIMITED; the US entity is Emergent Labs Inc. Statements may show "Emergent" or "Agione".
Note
Paddle acts as merchant of record and always processes payments in USD, handling applicable sales tax automatically.
No stored cards
Emergent does not store your card number, CVV, or full PAN. When you pay:
- The processor (Stripe, Razorpay, etc.) tokenizes your card and returns a non-sensitive token.
- We store only the token, last four digits, brand (Visa/Mastercard), and expiry, for display purposes.
- Subsequent purchases use the same token; you can manage saved methods in Settings → Billing.
Info
If you delete a saved payment method, you will be prompted to re-enter card details on your next purchase. No billing happens without your explicit "Buy" click.
Cryptocurrency & stablecoins
We accept USDC and USDT (per Stripe availability) through Stripe crypto checkout. When you select crypto:
-
You complete payment through Stripe's hosted crypto checkout flow.
-
Credits are added to your combined balance after payment confirmation.
-
The exchange rate is locked for a limited window; if your transaction is not confirmed in time, contact support at support@emergent.sh for manual reconciliation.
Testnet tokens are not accepted
Only send mainnet stablecoins through the Stripe crypto checkout. Sending unsupported tokens or sending to the wrong address will result in permanent loss, we cannot recover cross-chain or misdirected sends.
Not currently. We accept only USDC and USDT (per Stripe availability) via Stripe crypto checkout.
Refunds
Emergent's refund policy: purchased top-up credits are non-refundable. However, if you cancel a subscription, you may be eligible for a prorated dollar refund of unused subscription credits (published app usage is subtracted first). To request a refund, contact support@emergent.sh with your transaction details.
Note
Only subscription credits are eligible for prorated refunds on cancellation. Top-up (manually purchased) credits are non-refundable under any circumstance.
Billing entity & taxes
Emergent is a B2C platform. GST/VAT invoices are not issued, and invoices cannot be edited after issuance. Tax included in pricing varies by region and processor:
- Paddle (USD): Handles applicable sales tax as merchant of record.
- Razorpay (India): Taxes may be included; no GST invoice is provided.
- PagBrasil (Brazil): Local taxes included in the BRL-equivalent rate.
- Stripe (EU/UK): VAT may be applied at checkout depending on region.
If you have specific tax documentation requirements, contact support@emergent.sh.
Changing your payment gateway
To change your payment gateway or preferred processor, contact support@emergent.sh. Gateway changes are not self-service.
Note
All credits, regardless of the currency or processor used at purchase, are added to your single combined balance. There are no separate per-currency balances.
Common issues
Webhook delays can take up to 5 minutes. Check Settings → Billing → Transaction History. If the status is "Pending," wait. If "Failed," contact support@emergent.sh with your transaction ID.
Common causes: insufficient funds, 3DS challenge not completed, card not enabled for international transactions, or anti-fraud block. Try a different card or payment method (UPI, bank transfer, crypto). Contact support@emergent.sh if the issue persists.
Yes, as long as the card supports merchant authorizations. Some virtual cards block tokenization, test with a small purchase first.
Enterprise plan customers may have access to PO/NET-30 billing arrangements. Contact support@emergent.sh for details.
