Channels (Web, Telegram, WhatsApp)
Overview
Wingman works smoothly across Web, Telegram, and WhatsApp. Each channel supports text, voice messages, and images. You can also accept payments directly in-channel.
All channels share the same Wingman backend - conversations sync across platforms when users link their accounts.
Supported Channels
Web
Toggle to Wingman on the Emergent website and start chatting
Telegram
Connect a Telegram account by scanning a QR code.
Connect a WhatsApp account by scanning a QR code.
Message and Voice Limits
Each channel enforces different size and duration caps:
| Channel | Text message max | Voice message max | Image max |
|---|---|---|---|
| Web | 10,000 chars | 10 MB / 2 min | 10 MB |
| Telegram | 4,096 chars | 10 MB / 2 min | 10 MB |
| 4,096 chars | 10 MB / 2 min | 5 MB |
Note
Voice messages are automatically transcribed and processed; the 10 MB / 2 min limit applies to the uploaded audio file.
Connecting a Channel
Select your channel
In the Wingman workspace, go to Setup → Channels and choose which platform to connect.
Follow the platform-specific flow
- Web: Nothing to set up - your Wingman is available on the web automatically.
- Telegram: Scan the QR code to connect your Telegram account.
- WhatsApp: Scan the QR code and you're good to go.
Test the connection
Send a test message from the channel; you should see it appear in the Wingman Inbox within seconds.
Tip
Ran out of credits while chatting with Wingman. Recharge directly from Whatsapp or Telegram.
Channel-Specific Considerations
Telegram
- Connect by scanning the QR code in Setup → Channels.
- Rich media: stickers, polls, and inline keyboards work natively.
- Connect by scanning the QR code - no extra setup required.
Web
- Fully customizable widget appearance (colors, avatar, placement).
- No platform approval needed - deploy instantly.
Syncing Conversations Across Channels
When a user links their Telegram, WhatsApp, and Web accounts (via email or phone number), Wingman unifies the conversation history:
- User chats on Telegram, then continues on Web.
- Wingman recognizes the same user and retrieves context.
- The Inbox shows a single threaded conversation across all channels.
Note
Account linking is optional but recommended for a smooth experience. Users initiate linking by verifying their contact details in any channel.
